- CANCELLATION AND REFUNDING:
Cancellation of tour or reservation/s
- Cancellation is subject to the following cancellation fees:
- 40 days or more before arrival date – no cancellation fee
- 39 – 31 days – 10% of total amount charge
- 30-16 days – 30 % of total amount charge
- 15-8 days – 40 % of total amount charge
- 7 days – 50 % of total amount charge
- Less than 7 days – 85% of total amount charge
- No show – 100 % of total amount charge
- The company reserves the right to cancel and cease the services in case the final payment is not credited to our account 3 (three) days prior to due date.
- In case of refunding all bank costs are covered by the customer or by the tour operator.
- FORCE
MAJEURE, EVENTS BEYOND OUR CONTROL
- We regret we cannot pay any compensation where the performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure” as well as any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, industrial dispute, natural disaster, adverse weather conditions, fire and other similar events outside our control.
- COMPLAINS, PROBLEMS AND DISPUTE RESOLUTION
- In the unlikely event that you have any reason to complain or experience any problems with your holiday, you must immediately inform our local representative and the supplier of the service(s) in question. Any verbal notification must be put in writing and given to our representative/agent and the supplier as soon as possible.
- Any complaints or dissatisfaction with the services should be declared within 12 hours.
- If you fail to follow the above mentioned complaints procedure, your right to claim any compensation you may otherwise have been entitled to may be affected or even lost as a result.
- Disputes are subject to be solved through negotiations. If not they shall be solved in accordance with the RA legislation.